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Managers Frequently Asked QuestionsTo submit a question to the PsychWorks, click here. Q. When I want to refer an employee to EAP because the employee is having work problems, why is it important for me to call the EAP prior to suggesting EAP to the employee? A. Whenever an employee’s manager suggests EAP to an employee who is having work problems AND informs the EAP that a referral will be made, the supervisor has made a "formal supervisor referral." Informing EAP is important because an employee who is having work problems will often minimize the extent of the problem when he or she is discussing the problem with the counselor. When that happens, the counselor is not fully aware of the consequences (work problems) the employee is having as a result of the personal problem. In addition, making a formal referral will allow the EAP to notify you whether or not the employee has attended an EAP appointment. This notification occurs even if the employee attends EAP on his or her own time. Of course, you will not be told the nature of the problem of what the recommendations are unless the employee have given permission to the counselor. Q. How do I know if my employee actually went to an EAP appointment instead of some other kind of doctor’s appointment? A. If you (and the employee for that matter) are not sure whether the employee actually attended an EAP appointment, AND the appointment is occurring on company time, you may request that the employee bring back to you an EAP Attendance Verification Form. Whenever requested, only EAP counselors will provide this completed one page form if the employee has attended an EAP appointment. This form cannot be obtained for any other kind of appointment. If the employee has attended his or first appointment on a formal supervisor referral, you will be notified of this appointment without the form. Q. I have asked my employee to bring an EAP Attendance Verification Form back from her appointment. She said the counselor does not know what she is talking about. What should I do? A. Have the employee call PsychWorks (1-800-671-HEAL) immediately.
PsychWorks will either correct the problem by getting the forms to the counselor
and covering him or her on the procedure or will inform the employee (and you
with the employee’s permission) that the appointment was not an EAP appointment. A. Even if employees have seen EAP in the past (or at present), they may now need help again with reviewing their current situation. This is especially true if they continue to have job problems. Perhaps the help they got did not work, or they did not follow through, or they need additional resources, or they are not really getting help now. The EAP counselor can reevaluate the current situation and give guidance on what to do now. Don't hesitate to recommend EAP (even again) if you think the employee may already be getting some kind of help or has used EAP in the past. If the job is affected, be sure to call EAP to make a formal referral. Q. I have asked my employee to bring an EAP Attendance Verification Form back from her appointment. She said the counselor does not know what she is talking about. What should I do? A. Have the employee call PsychWorks (1-800-671-HEAL) immediately. PsychWorks will either correct the problem by getting the forms to the counselor and covering him or her on the procedure or will inform the employee (and you with the employee’s permission) that the appointment was not an EAP appointment.
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